Excellent Performance is Recognized Here

About a year and a half ago, an Associate Satisfaction Team was formed at Penrose-St. Francis.  Early on, our team was instrumental in getting the word out about participation in the Spring, 2009 Press-Ganey Associate Satisfaction Survey. After PSF received the results of this survey, the team went to work exploring various aspects of associate satisfaction and engagement. Three subcommittees were formed; our subcommittee was charged with looking at how to improve the score on the survey item “Excellent Performance is Recognized Here.” You may recall that this was among the lowest scoring items and did not show improvement on the Pulse Survey that was done several months later. Our subcommittee decided that in order to better understand how to improve in this area, we’d need to ask other associates what recognition and excellent performance meant to them. So, a Zoomerang survey was developed for this purpose. In fact, when the idea was shared with Senior Leadership, they decided that we should conduct the survey for the entire South State Hospital Group. In early May 2010, many of you responded to the survey: 726 associates from PSF, 276 from SMC and 119 from STM!
THANK YOU!!!

Now we’d like to share the results with you and let you know about some things that will be happening in the organization as next steps.

Below, in the column to the left, you can see the questions that were included in the survey. To the right of the question, you can see the combined results for all South State Facilities.

(We appologize, but the charts didn't reproduce well in this newsletter.)

The ranking of the top items for the question about Excellent Performance were the same for all three facilities.

The third question was open-ended and many comments were received. A large number of the comments had to do with a desire for a “pay for performance” system. There were other comments about continuing education, career development, ideas for new recognition programs, and communication.

 We have recently learned that a “Pay for Performance” system has been in development over the course of the last several months that will be implemented across all of Centura. Communication about the details of this plan will be coming later this fall.  We had a robust discussion about how to effectively communicate important information in our organization.  We tapped the marketing adage “Seven Times, Seven Ways.” With that in mind, he following are some thoughts we had about the seven ways important information, including Pay for Performance, could be communicated:

1. Via our managers at staff meetings
2. An article in the facility newsletter (The Pulse at PSF)
3. Via e-mail to all associates
4. Associate Forums/Town Hall meetings
5. Department Communication Boards
6. Friday Update
7. A link on My Virtual Workplace

The other significant theme was a clear desire that more gratitude and appreciation be shown to associates by leaders. Our subcommittee will be engaging in a discussion about what we might see leaders doing so that associates would feel that they are being thanked and valued. We will share our recommendations with the leaders at all three South State facilities. As a side note: saying thank you and letting others know you value time is not a behavior exclusive to leaders!  We will be a happier, more fulfilled organization if we all express gratitude and appreciation for each other every day.

To a lesser degree were comments about continuing education, career development, ideas for new recognition programs and communication.

Stay tuned!

Department Spotlight

Rehabilitation! Who we are and what we do!

The Rewards and Recognition Committee is proud to salute the Inpatient Rehabilitation team for their compassion, dedication and living the PSF mission. Theresa Lutze summarized the staff’s spirit by saying, “We all feel privileged to be part of the miracles taking place daily on the 8th floor!”

Who are we? We are a circle of healers; physical therapists, occupational therapists, speech therapists, CNA’s, nurses, physicians and Rehab Buddies. We each have our place in the restoration of body, mind and spirit.

Eleanor Capron Inpatient Rehabilitation began as a generous gift to the people of southern Colorado from Keith Capron in loving memory of his wife, Eleanor. The Caprons moved to Colorado Springs following Keith’s retirement as vice president with the Chicago Tribune. Eleanor had been a vivacious and intelligent woman – a reporter that had a deep interest in people and the problems they face each and every day. In her later years, she had Alzheimer’s disease and suffered many years of severe disability before dying in 1982. Her spirit is reflected by this dedicated staff of more than 30 nurses, a dozen-plus physical, occupational and speech/language therapists and technicians, along with counselors and case managers, with a belief in people and their potential to overcome obstacles and live as fully as possible. The team is lead by Director, Charlie Stine, Theresa Lutze, RN Clinical Manage and Pat Matela, Inpatient Rehab - Therapy Manager. They are assisted by Admissions Coordinator, Kerri Tremaroli, PAI Coordinator, Janet Teusch, RN, Troy Pontello, Inpatient Rehab - Therapy Coordinator, and Case Manager, Jack Towery.

Rehabilitation is a process that promotes the recovery of function resulting from an injury or illness. The PSF Inpatient Rehabilitation unit is a combination of medical, rehab nursing and intensive rehabilitative services - working together as a team, to assist patients in achieving sufficient recovery to return home or to another community setting. 
Upon admission to Capron Rehab, a patient is evaluated and an individualized care plan is created. The department serves up to 19 patients for as long as six weeks of daily therapy treatments. Family participation in the patient’s daily care is also encouraged. The staff provides special teaching sessions for family in order to better prepare for the challenges faced upon discharge. In addition, the clinical staff is trained in Neuro Developmental Treatment (NDT), a distinction unparalleled in the field. This specialized training underscores a commitment to the neurological approach to care.

Another facet of continuing support is the opportunity for the patient to be partnered with a Rehab Buddy, who serves as a mentor. Buddies may also be family members of a former patient. They understand and have lived the challenges faced throughout recovery and rehabilitation. Buddies are referred to the program by the unit’s Medical Director, Dr. Glenn House or Dr. Pio Guerrero, and work with Connie Wallace, RN, Rehab Buddy Coordinator. They are part of the PSF Volunteer Services program and are matched with a patient having a similar rehabilitation profile. Buddies have an ability to listen and understand what the patient is experiencing, and offer the support and encouragement during the critical adjustment periods with “I’ve been there” and healing happens.

One of the patients said it well, “The staff comes to my room just full of confidence, and they give me confidence! We laugh together, they do what they do and I do what I do. It’s a dance!” And a staff member’s description: “To work with these awesome and hardworking patients every day is amazing! It is great to see how teamwork between staff and patients helps reach the end goal.”

Capron Inpatient Team:
 
Clinical Manager:  Theresa Lutze, RN, BSN
Staff nurses:
Joan Adkins, RN
Georgina Ansah, RN
Brenda Bove, RN, BSN
Gina Bruce, RN
Monique Cowley, CNA
Judy Crenshaw, RN
Mary Dana, CNA
Angela Davis, CNA
Julie Englert, RN, BSN
Jillian Geoffrey, RN, BSN
Gerrod Groubert, CNA
Marta Hart, RN, BSN
Cindy Huntley, RN
Mary Johnson, RN
Kay Kay, RN
Heidi Likins, RN, BSN
Sue McQuade, RN
Izola Moody, CNA
James Moody, CNA
Cynthia Nicandro, CNA
Angela Renville, CNA
Jacqueline Robinson, RN
Joel Roseveare, RN
Amber Simek, CNA
Krista Tande, RN, BSN
Gwen Thompson, RN, BSN
Michelle Trujillo, RN, BSN
Beth Vigil, CNA
Laureen Wark, RN, BSN
Jane Wilson, RN

Rehab Coordinator, Troy Pontello
Physical Therapists:
Cindy Brown
Kathy Graef
Courtney O’Rourke
Greg Vidro
Ocupational Therapists:
Kathy Bellandi
Terri Cassidy
Melissa Chang
Sara Kaster
Speech Language Pathologists
Robin Cockerham
Kay Stohr
Tech’s
Beryle Frank
Karen Husman
Tahlia Ruschioni

Halos for Heroes

Heroes are often so passionate about “doing their job well” that they normally go above and beyond without even thinking about it. That is why Halos for Heroes is so important.
 
The Halos for Heroes program allows grateful patients, families and friends an opportunity to recognize the care they received at any Penrose-St. Francis campus. Donations to the Halos for Heroes program help to sustain, expand and improve our vital programs while recognizing exemplary caregivers.

Penrose-St. Francis Health Foundation is excited to announce that YOU have been nominated as one patient’s hero! A recent Penrose-St. Francis patient had such wonderful care, that she could not name one person. Her words to share with you are:  “My gift is in honor of every person employed at Penrose-St. Francis. You ALL are wonderful.” 

It is the pleasure for all of us at the Penrose-St. Francis Health Foundation to CONGRATULATE and THANK each one of you for what you do every day to impact the lives of those in your care!

If you have questions regarding this program, please contact the Foundation at 776-7760.

Woodland Park Community Outreach

Rebecca Morland, Clinical Manager, Langstaff Brown Urgent Care (pictured above with Tracey Pearce) and her team participated in the Sports Physical Event at Woodland Park High School on Aug. 5. Other volunteers from LSB included Jamie Hanson and Mary Harrell. Jamie and Mary assisted with the physicals - Tracey and Rebecca staffed our table. They gave out about 160 coolers with the LSB logo and visited with many athletes and parents, coaches and school administrators.

Coaches, principles, the athletic director and athletic trainer were all very pleased to hear that LSB will stay open late for home football games. Just another example of how LSB is committed to the Teller County community.

Rehab Buddies

PSF Rehab Attends Big City Theatre!
Submitted by Connie Wallace, RN-C, Rehab Buddy Coordinator, Nurse Counselor

"It was stunning!"
"I've seen a lot of theatre, and this was the best."
"I'll be thinking about this day, and this production, for a long time. It will stay with me."
"They are such great actors that I forgot they have disabilities, then when I remember, it adds many layers of meaning."
"Let's go to their (PHAMALY'S) next performance, and the ones after that."
"Wow, what a day! Rehab Buddies, Rehab staff, Rehab doctor and Rehab friends being together!"
 
Such were the comments after the Aug.8 PHAMALY performance of  Beauty and the Beast, at the Denver Center for the Performing Arts, attended by Penrose Capron Rehabilitation Rehab Buddies, staff and friends.
 
The entire cast performing Beauty and the Beast live with disabilities, including stroke, paralysis, brain injury, multiple sclerosis, vision and hearing deficits, mental illness and others. The theatre company is PHAMALY, which stands for Physically Handicapped Actors and Musical Artists. This is their 21st season. They have received numerous awards in Denver, including Best Musical in 2009. They are the only performing arts organization in the US producing year round theatre which only casts people with physical, cognitive and emotional disabilities.
 
Penrose's Capron Rehabilitation's own volunteer group, the Rehab Buddies, all live with disabilities, and make encouraging visits to current Rehab patients. These visits are a great encouragement and are often a significant help in the patient developing a sense of hope. The Rehab buddies have specialized training and attend monthly educational offerings. They are an integral part of the rehab healing process, and their services are greatly appreciated by patients, families, physicians and Capron Rehab staff.
 
Dr. Pio Guerrero, physician on 8th floor Rehab, graciously made all the arrangements for 50 people to attend this wonderful event. He ensured special seating for those needing it.  We thank him for alerting us to the rich experience of attending PHAMALY performances. An anonymous donor decreased the cost of tickets for the Rehab Buddies.
 
We had such a great time together!
 
For more information on PHAMALY & for dates, titles of upcoming performances go to
www.phamaly.org or call 303-575-0005.        

Cover Your Knees

Click on the flyer for a printable version.

Laughter is the best medicine

This is a weekly series of fun stories and jokes to help brighten your day and put a smile on your face.

Heavenly Voice Mail
Most of us have now learned to live with voice mail as a necessary part of our lives. Have you ever wondered what it would be like if God decided to install voice mail? Imagine praying and hearing the following:

Thank you for calling heaven.

For English press 1
For Spanish press 2
For all other languages, press 3

Please select one of the following options:
Press 1 for request
Press 2 for thanksgiving
Press 3 for complaints
Press 4 for all others

I am sorry, all our Angels and Saints are busy helping other sinners right now. However, your prayer is important to us and we will answer it in the order it was received. Please stay on the line.

If you would like to speak to:

God, press 1
Jesus, press 2
Holy spirit, press 3

To find a loved one that has been assigned to heaven press 5, then enter his social security # followed by the pound sign.

(If you receive a negative response, please hang up and dial area code 666)

For reservations to heaven, please enter JOHN followed by the numbers, 3 16.

For answers to nagging questions about dinosaurs, life and other planets, please wait until you arrive in heaven for the specifics.

Our computers show that you have already been prayed for today, please hang up and call again tomorrow.

The office is now closed for the weekend to observe a religious holiday.

If you are calling after hours and need emergency assistance, please contact your local pastor.

Thank you and have a heavenly day.

The Lord's Prayer
A mother had been teaching her three-year daughter, Caitlin, the Lord's prayer. For several evenings at bedtime, she would repeat after her mother the lines from the prayer. Finally, she decided to go solo. The mother listened with pride as she carefully enunciated each word, right up to the end of the prayer: "Lead us not into temptation," she prayed, "but deliver us some E-mail. Amen."

News Briefs

Lunch With Margaret
Join Margaret Sabin, President and CEO of Penrose-St. Francis Health Services, for a FREE lunch and an informal chat. She would love to hear ideas on how we can work together to make PSF a better place to work or provide a better experience for our patients.

Lunch is open to everyone – associates, volunteers and physicians – working at any PSF facility.  Space is limited to 20 people per month, so an R.S.V.P is required by e-mailing Julie Cox at juliecox@centura.org. Please include your contact information, the department and facility you work for, and a number where you can be reached.

The next lunch date is:
August 20, SFMC, Conf. Rm. 1 – 11:30 a.m. – 12:15 p.m.

_____________________________________________________________________

YARN DRIVE 
*Help the Creative Crocheter’s Team by donating yarn! Any color or texture is needed!

*We make hats and scarf’s for our patients at the Penrose Cancer Center, Rocky Mountain Cancer Center, and those in need at the Marian House."

The Yarn Drive is August 9th–20th. There will be boxes located in the main lobby and in the Registration Department. Do you want to learn how you can help? If so, call Erin Tatum or Katie Stone.

_______________________________________________________________________

Come out and Race for the Cure – Sunday, September, 12, 2010!
Garden of the Gods Park

Join your fellow associates, volunteers and family members at the Susan G. Komen Race for the Cure. Join one of two race teams and show your support and pride for PSF breast health/cancer care programs and breast cancer patients and survivors. Penrose-St. Francis breast health programs -- from screening and education to treatment and survivorship -- will be represented in the exhibitor’s area. Come together with your fellow associates and show your support.    

How to sign up for a team:
1.  Visit 
2WWW.KOMENSECOLORADO.ORG.  Click on the gray Register box on the right hand side of the screen
3.  Then, click on the gray Join a Team box on the right hand of the screen
4.  Scroll down and enter the information for the team you want to join

Team name:  Team Penrose-St. Francis       
Team Company:  Penrose-St. Francis Health services
Team Captain:  Gail Decker – 776-6621

OR

Team name: ANGEL Network/Juntas  
(The ANGEL Network promotes wellness and empowers men and women through cancer awareness education and referrals to free or low-cost clinical breast exams/mammograms and cancer support groups. The Juntas program promotes cancer awareness in our Latino Community.)Team Company:  Penrose Cancer Center
Team Captain:  Carolyn Kalaskie - 776-5826

5.  Then, click on Search for a team.
6.  Double click on the team name and then click on Join Team. Additional instructions on how to officially join your team will appear on the screen.

Also, join us for a Fundraiser BBQ on August 27 from 11 a.m. – 2 p.m. at PH and SFMC. More details and additional activities to come so look to the Pulse for updates.   

_______________________________________________________________________

PSF Associate Art Show
The Penrose-St. Francis community is full of talented, creative, and artistic people. In order to showcase this group, the Rewards & Recognition Team has decided to revive the Associate Art Show!

If you’re a photographer, painter or sculptor, we want to see your artwork. If you make jewelry, woodcarvings or other cool things, share your creations with us. The only things we won’t display are items with inappropriate context. Hospital visitors will be allowed to view the show so please choose carefully the art you wish to display.

The Art Show will run from September 30th through October 2nd. We will have artwork on display at both Penrose Hospital and St. Francis Medical Center. You get to choose where you want to show your art. Each person can submit two items at each location. And even though the title says “Associate Art Show”, we welcome all PSF Physicians and Volunteers to participate.

Registration forms are available on-site near the Rewards & Recognition posters. Downloadable forms can be obtained through My Virtual Workplace under Rewards & Recognition. Submission deadline is September 24th.

If you have any questions, please contact Tracy Miles at 719-548-7085 or by email at tracymiles@catholichealth.net.

________________________________________________________________________

Click on the flyer for a printable version.

Volunteers Needed:
Volunteers are needed to take blood pressures on game night and stuff bags a few days before the event.  Contact Jesse Ortiz to volunteer (JOrtiz@SpringsGov.com).

HIIP News

Click on the flyer for a printable version.

HIIP News, August 16-22

AUGUST 2010 LUNCH 'N LEARN
"New HIIP Program and Special Events”
The July 2010 LNL celebrated the FY10 achievements. Join us in learning about the NEW and EXCITING changes for FY11! Come learn how you can still earn your $20 REI gift card before Dec 2009. Also, learn about the special wellness events at PSF including the Old North End Healthy Neighborhood project, Chamber Wellness Initiative Good Health is Good Business, Healthy Kids-Healthy Parents and the PH/Nutrition Services Strive for Strides Pilot program! Be the FIRST to find out about the NEW HIIP program to start Calendar year 2011. You will have the opportunity to share your good suggestions on how we can improve the HIIP program to meet your needs. You won’t want to miss this Lunch N Learn!
Tues, August 17, 12:05 p.m.-12:35 p.m., PH/Cancer Center Rooms A-C
Tues August 24, 12:05-12:35 p.m., SFMC/Northcare Building, 2nd Floor Julie Penrose Center, Auditorium                                                                                 

WELLNESS CENTER ORIENTATIONS
Please register for orientations via HealthCalc on My Virtual Workplace or call 776-5839                      
SFMC Wellness Center- August 18th at 1 p.m.                               
PH Wellness Center- August 24th at 4 p.m.                       
SFMC Wellness Center- August 26th at 5 p.m.         
Anyone over 40 years old must have a physician’s form signed giving permission to use Wellness Centers. 

WALKING CLUBS
PH Walking Club: Every Thursday at 7:15-7:50 a.m. outside of valet.
Contact Michelle Somers x5034
SFMC Walking Club:  Every Tuesday at 10 a.m. and 12:30 p.m. meet outside 1st floor/valet entrance. Contact Rox x11064

HLC Third Quarter Classes

SCHEDULE OF HEALTH IMPROVEMENT PROGRAM CLASSES
Wellness Classes through September 30, 2010

Please call the following number for additional information or to register for any of the classes listed below. All classes require pre-registration / cancellation a minimum of 24 hours prior.
Penrose Health Learning Center
(719) 776-3600
8:30 a.m. to 4:30 p.m.

All Wellness classes held at Penrose Health Learning Center, 1644 Medical Center Point (Union and Templeton Gap) unless otherwise noted.

Exercising with the Physioball Level I – This four-week class will focus on core stability and strength, toning abdominals, lower back strengthening and stretching, upper and lower body musculature. A physioball will be given to each participant to encourage completion of weekly homework assignments.  Class meets for 45-minutes once per week for four-weeks.

Date/Time: Mondays, September 6 through 27, 5:15 – 6 pm
Cost:       $40.00 per month

T’ai Chi – A form of ancient Chinese martial arts that works to improve body awareness, strength and coordination.

Date/Time: Tuesdays and Thursdays beginning the first Tuesday of the month
September 7 through 30

9 – 10 am
Cost:       $40.00 per month

NEW! Emotional Eating Sabotaging Your Weight Loss Attempts? – Come to this two-part series to gain some understanding and insight with your eating issues and get on a healthy path to a thinner, happier you!

Date/Time: Tuesdays
September 21 and 28

5:30 – 7 pm
Cost:       $40.00 / series 

Join The Health Learning Center Gym – Did you know that a one month membership at the HLC gym is equal to one class option through Colorado Springs Utilities?  Join us for one or more months and get your workouts kick started under the guidance of our fitness experts.  Call the registration number for an exercise intake appointment.

Date/Time: By appointment only
Contact 776-4761 to schedule your intake to initiate your membership
Cost:  $46.00 per month
            
Individual Fitness Assessment – Measure your fitness levels against the national averages and note areas in which you excel and potential areas of need. A sub-max VO2 treadmill test as well as evaluations for flexibility, strength and strength endurance will be performed.  Results will be reviewed and discussed with a fitness expert to help direct you in your future fitness goals.

Date/Time: By appointment only
Contact 776-4761 to schedule your appointment
Cost:  $50.00
  _______________________________________________________________________________           

Aquatics Classes – The Penrose Health Learning Center in cooperation with Colorado Sports and Spine. A structured lass 2-3 times per week concentrating on range of motion, overall strengthening and general cardiovascular conditioning. All Aquatics classes are located at 1625 Medical Center Point (Union and Templeton Gap).

  Date/Time:     
M/W/F 10:30 – 11:30 a.m.  or 11:30 – 12:30
M/F 12:30-1:30 pm
M/W 5 -6 p.m.
T/Th 8:30-9:30 a.m. 11:30-12:30  12:30-1:30 p.m.             
            
Cost: $46.00 / month for 2x / week
    $66.00 / month for 3x / week

Cafeteria Menu

PENROSE HOSPITAL Breakfast & Lunch Menu
(for more choices including Dinner, call # 776-5408)
For SFMC menu, please call menu line at # 571-1001

MONDAY
Breakfast
Western Breakfast Skillet, Eggs Florentine, Sausage & Biscuits
Lunch
Chicken & Dumplings, Sloppy Joe's, Penne Pasta & Choice Sauce,
New Mexico Panini, Beer Battered Cod, Apple Raspberry Cobbler.

TUESDAY
Breakfast
French Toast & Syrup, Sausage, Egg, Cheese McMuffin, Chipped Beef
Lunch
Beef Taco Bowl, Turkey Cheddar Pepper Panini, Chili Rellanos,
Portobello Mushroom Panini, Roast Turkey, Chocolate Brownies.

WEDNESDAY
Breakfast
Fruit Topped Pancakes, Breakfast Burritos, Green Chili, Red Potato Fries
Lunch
Tempura Orange Chicken, Beef Stir Fry over Jasmine or Refried Rice
Grilled Reuben, Calamari & Marinara, Apricot Bread Pudding.

THURSDAY
Breakfast
Denver Omelet, Waffles, Sausage Gravy & Biscuit, Shredded Hash Browns
Lunch
Grilled Turkey Bacon Swiss, Fresh Veggie Stir Fry, Pork Chop Apricot Sauce,
White Wine Salmon, Mile High Panini, Baked Potato Bar, Pistachio Cake.

FRIDAY
Breakfast
Bagel Breakfast Sandwich, Green Chili Omelet, Tater Tots
Lunch
Gorgonzola Mahi Mahi, Ratatouille, European Cold Cut Panini
Corned Beef & Cabbage, Chik Filet Burger, Red Chili, Cherry Cobbler

SATURDAY
Breakfast
Minnesota Baked Casserole, Chipped Beef & Biscuit, Hash Browns
Lunch
Pulled BBQ Pork, Grilled Chicken Breast, Meat Lasagna & Garlic Bread
Green Peas & Pearl Onions, Mashed Potatoes & Gravy, Blackberry Cobbler.

SUNDAY
Breakfast
Pancakes & Syrup, Red Potato Fries, Grits, Eggs & Sausage & Ham
Lunch
Fried Chicken, Baked Honey Glazed Ham, Sweet Potato & Marshmallow,
Mashed Potatoes & Gravy, Biscuits, Collard Greens, Apple Dumplings